REFUND POLICY
Last updated: 21 July 2026
This Refund Policy applies to digital products purchased through www.themamentum.com.
It forms part of our Terms of Sale.
1. ABOUT THIS POLICY
The Mamentum sells digital products, including:
• downloadable PDF guides;
• printable worksheets and templates;
• audio files;
• digital courses and member-area content;
• digital bonuses and order-bump products.
Because digital products can normally be accessed immediately, different cancellation and refund rules may apply compared with physical goods.
Nothing in this Policy removes any mandatory consumer rights available under applicable law.
2. IMMEDIATE DIGITAL ACCESS
At checkout, you may be asked to:
• expressly request immediate access to the digital product; and
• acknowledge that your statutory right to cancel or withdraw may end once downloading, streaming or access begins.
Where permitted by law, your change-of-mind cancellation right ends once:
• you have given express consent to immediate supply;
• you have acknowledged the loss of the cancellation right; and
• access, downloading or streaming has begun.
3. BEFORE ACCESS BEGINS
If:
• you have not downloaded the product;
• you have not opened or accessed the digital content;
• you have not entered a course or member area; and
• immediate supply has not begun,
you may contact us within 14 days of purchase to ask whether a statutory cancellation right applies.
Send the request to:
Include:
• your full name;
• the email address used for the order;
• the order date;
• the product purchased;
• the order or transaction reference.
4. VOLUNTARY 14-DAY SATISFACTION GUARANTEE
In addition to any statutory rights that apply, purchases of The Mamentum Reset are covered by our voluntary 14-day satisfaction guarantee.
You may use and access the product during this period. To request a refund under the guarantee, email contact@themamentum.com within 14 calendar days of the original purchase date.
No form, explanation, evidence or proof of completion is required. We may ask only for the information reasonably necessary to identify and verify the order.
Unless expressly stated otherwise, the guarantee covers:
• the amount paid for The Mamentum Reset; and
• the Audio Reset Pack where it was added to the same initial checkout.
The guarantee does not cover a separate post-purchase upsell, including the Video Reset, unless that offer expressly states that it is covered by its own guarantee.
An approved refund under this guarantee will be made to the original payment method. The guarantee may be used once per customer and household.
This voluntary guarantee is separate from, and does not limit, any statutory consumer rights relating to faulty, unavailable, misdescribed or non-conforming digital content.
5. FAULTY, CORRUPT OR MISDESCRIBED CONTENT
Your statutory consumer rights remain applicable.
Please contact us if the digital content:
• cannot be downloaded because of a problem on our side;
• is corrupt or unusable;
• is materially incomplete;
• is materially different from its product description;
• does not provide the access that was included in the offer;
• is otherwise not of satisfactory quality or fit for its stated purpose.
We may first provide an appropriate remedy, such as:
• a replacement file;
• a corrected download;
• a new access link;
• restored course access;
• reasonable technical support.
If the problem cannot be corrected within a reasonable period, you may be entitled to a price reduction or refund as required by applicable consumer law.
6. TECHNICAL PROBLEMS
Before requesting a refund for a technical problem, please:
• try a different browser;
• check your internet connection;
• verify that you have enough storage space;
• check your Downloads folder;
• check your Spam, Promotions and Junk folders;
• ensure that your device can open PDF or audio files;
• contact us for a replacement link.
We will provide reasonable assistance where the problem relates to our delivery system or file.
A refund may not be available where the product works correctly and the problem is caused solely by:
• an unsupported device;
• unavailable personal software;
• insufficient storage;
• an internet connection problem;
• a customer entering an incorrect email address and failing to contact us;
• deletion of a successfully downloaded file without keeping a backup.
This does not affect rights that cannot legally be excluded.
7. DUPLICATE PAYMENTS
If you are charged more than once for the same order, contact us at:
After verification, an accidental duplicate payment will be refunded.
8. UNAUTHORISED TRANSACTIONS
If you believe that a payment was made without your permission:
• contact your payment provider immediately;
• secure your payment account;
• contact us at contact@themamentum.com.
We may ask for information needed to identify and investigate the transaction.
9. ORDER-BUMP AND BONUS PRODUCTS
Optional digital additions, including The Mamentum Audio Reset Pack, are governed by the same digital-access rules.
Where the additional product has been accessed, downloaded or streamed after valid consent to immediate supply, a change-of-mind refund may not be available.
If an advertised bonus was included at no additional charge, it has no separate cash value and cannot be refunded separately.
10. HOW TO REQUEST A REFUND
Send your request to:
Use the subject line:
Refund request — The Mamentum
Include:
• your full name;
• your order email address;
• the purchase date;
• the product name;
• the order or transaction reference;
• the reason for your request;
• screenshots or details of any technical problem.
We may ask reasonable questions to verify the order and determine the appropriate remedy.
11. REFUND DECISIONS
We review each request in light of:
• the product purchased;
• whether digital access began;
• whether you consented to immediate supply;
• whether you acknowledged the loss of the cancellation right;
• the nature of any technical or product fault;
• applicable consumer law.
We will not refuse a remedy where a refund or other remedy is legally required.
12. REFUND METHOD AND TIMING
Approved refunds will normally be issued to the original payment method.
Depending on the circumstances and applicable law, we aim to initiate an approved refund promptly and within any legally required deadline.
After we initiate a refund, your bank, card provider, Stripe or PayPal may require additional processing time before the funds appear in your account.
We do not control payment-provider processing times.
Currency-conversion differences, international fees and charges imposed independently by your bank or payment provider may not be refundable by us.
13. CHARGEBACKS AND PAYMENT DISPUTES
Please contact us before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the problem.
Nothing in this section prevents you from exercising lawful rights through your bank, card issuer, PayPal or another payment provider.
Fraudulent or abusive chargebacks may result in suspension of access and the submission of relevant order evidence to the payment provider.
14. NO GUARANTEED PERSONAL RESULTS
Our products provide educational information, structured exercises, templates and practical tools.
We do not guarantee a particular:
• emotional result;
• relationship result;
• household outcome;
• productivity improvement;
• health result;
• financial result.
Dissatisfaction based solely on the absence of a personal outcome that was not expressly guaranteed does not automatically make the digital content faulty.
15. CONTACT
For refund questions, contact:
The Mamentum
BOSS MG LLC
Email: contact@themamentum.com
Website: www.themamentum.com